![]() Citrix does NOT support using shared accounts or sharing login credentials. What if I'm using a Shared Account? Every user will need to have an individual account using their own login credentials. This article will address commonly asked questions about what is changing, impacted sites (), which authenticator to use, and much more. Use one of the Backup Codes Citrix generated when you enrolled your device.įrequently Asked Questions about MFA on Citrix properties.Use a one-time code that Citrix sends to your Recovery Email Address.You can recover access to your account using one of the following methods: I'm Unable to Log in to my Citrix Account If the user is unable to log into a site, this article provides steps for using either the Recovery Email Address or Backup Codes required for multifactor authentication (MFA). Under Login Security > Authenticator App, select Change DeviceĪdditional Steps and Troubleshooting: CTX463899.I Changed My Device and Cannot Use My Authenticator App This article will assist with changing to a different device for MFA authentication on sites (e.g. Phone) or cannot use the authenticator app. Set Recovery Methods Like Backup Codes and Recovery Email or Phone Number This article will assist you with setting up account recovery methods in the event you lose your device (e.g. Additional Steps and Troubleshooting: CTX461297
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